Description

Effective Verbal Communication: It’s Still a Must-Have Skill

This course provides information on the ever-changing process of communication. It covers basic communication, interpersonal communication, group communication, and communicating with an audience. It provides excellent value and is useful to students in any major, this group of courses provide key opportunities and practice to enhance your communication.

Derek was shocked. He didn’t get the job, though he was by far the most qualified applicant. In a follow-up phone call, his interviewer kindly but bluntly told him,

 

“Derek, you have great skills and a beefy resumé, but you have trouble communicating verbally. We need someone who not only has skills but can sell those skills to others.”

 

Although this scenario is fictitious, there is a tremendous impact that a live presentation can have on an audience. And it is a skill that translates beyond large groups to various aspects of everyday life. Here are three reasons why it’s important to be a continual student of public speaking.

 

Speeches are completed and evaluated through video uploaded to your course. Webcam with microphone preferred however videos may be accomplished on smartphones and shared in a variety of ways to the course.

Three Reasons to Improve Your Public Speaking Skills

1. Face-to-face interaction will always beat digital communication

While digital communication is helpful for convenience and even enhancement, human nature still demands relationships. A smiling marriage proposal done face-to-face with clearly chosen words always wins over a text message that reads “Marry me?” In the business world, the best deals are still brokered in person by someone who can clearly communicate the product’s value in an interpersonal setting. No technology can replace human contact.

2. Your ability to organize ideas will lead to opportunity.

Compare these two employees in a brainstorming session about customer appreciation:

Matt: “Hey, I think it would be cool if we, like, you know, did something really sick to, you know, say, like, thanks, or something, to our, you know, most awesome customers.”

 

Abigail: “I read a study this week which shows that customers who receive personal, hand-written communication are twice as likely to buy from that sales associate again. I propose an initiative to send thank you notes to customers to increase repeat business.”

 

Now, who are you going to take seriously if you are the boss? And who are you thinking is your next gifted leader? Obviously, the answer is Abigail. Matt might be bright and capable, but if he can’t communicate professionally, no one will take him seriously.

3. Public speaking skills translate into meaningful relationships.

Whether you are trying to convey your love for a significant other, are having a difficult conversation with your child, or are selling a product to a group of 500 conference attendees, your ability to meaningfully and clearly communicate will let people know you care for them and specifically how you care for them. You will build trust and commitment in all those around you.

Despite all digital and media technology, human beings still need the human touch of rational, heart-felt verbal communication. Pursue and practice this skill, and you will come out ahead.

Course Program Includes: (Complete this bundle at substantial savings or complete courses separately.)

• Basics of Style: How Personality Shapes Communication, Leadership, & Teamwork
• Listening with Intent: Mastering the Skills of Active Listening
• Navigating Difficult Conversations
• Small Talk: Keeping Customers Engaged
• Talk Like a Leader
• Effective Presentation Skills: Craft and Deliver a Message that Inspires
• Speaking for Success with Impact and Authority

Award Application and Career Pathing 

Verbal Communication applies toward the completion of the following certifications, certificates and diplomas:

• Advanced Financial Services Diploma
• Bachelor of Science in Business Administration with a Banking Major
• Bank Operations Diploma
• Consumer Lending Diploma
• Credit Analyst Diploma
• Digital Banking Diploma
• General Banking Diploma
• Human Resources Diploma
• Supervision Diploma
• Universal Banker Diploma

ABA / AIB / CFT

2023.04