Bank Operations Diploma


Bank operations are the infrastructure of the organization. Individuals who work in operations across the bank are responsible for ensuring that the daily workflow is smooth and efficient. With views toward operations efficiency and customer expectations, bank operations personnel continually review current methods and procedures and often recommend process improvements and innovations. In the course of their duties, operations personnel interact with staff throughout the bank, from data processing to customer contact areas. Supervisors and managers in operations are responsible for seeing that their areas are staffed adequately with well-trained personnel who understand banking processes, process improvement methods, and project management.


This curriculum provides a solid grounding in banking fundamentals, which is essential to new or aspiring operations managers or supervisors.  Critical knowledge areas such as accounting, legal and regulatory aspects of banking, general bank operations, payment systems, and supervision are central to the program. The diploma is an ideal foundation for bankers new to the operations area. (Formerly CFT Training)


Select from the following formats (checkmarks) to gain course information and pricing.  Courses may be taught in-house or live based on requests to the CFTEA office.

Required Courses

Instructor Led Online

Guided Learning

Self Paced

Virtual Classroom

  • Accounting, Financial or General

  • Ethical Issues for Bankers or Ethics in the Workplace

  • Legal Foundations in Banking (formerly Law & Banking)

  • Money and Banking

  • Principles of Banking

  • Supervision or Certified Modern Manager or Certified Modern Supervisor

  • Verbal Communication

  • Written Communication



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