Withdrawal Policy

Withdrawal from a course is required in writing to the CFTEA office. A student may withdraw from a class with no fees assessed up to ten business days prior to the start of the class. Refunds will deduct a $25.00 cancellation fee, cost of materials and postage/handling. To avoid a cancellation fee, the course may be transferred to another student for $50 prior to the start date. Once a class begins, no refund is issued for a withdrawal.

Additional cancellation charges:

Instructor Led Online 8-16 week classes……….$130 Cancellation Charge
Instructor Led Online short classes……………….$ 75 Cancellation Charge
ABA Self-paced , Ascensus, MindEdge, OnCourse classes……………………..No refunds

Any student who registers for a class, does not inform the CFTEA office of withdrawal and does not attend the class will be charged the full tuition rate.

Cancellation Due to Bad Weather

Winter weather can be volatile and unpredictable. Because of this CFTEA will expect payment for any enrollment cancellation due to anticipated bad weather after the deadline requirements in the Withdrawal Policy. At the discretion of CFTEA, with the exception of classes held at a high school, college or university, should bad weather become a deterrent for any student(s) to attend a class on the day/evening of the program, there will be no charge for the enrollment. The decision to cancel any evening class will be made by 2:00 PM. Daytime classes will be cancelled by 3:00 PM the day before the class The CFTEA office will contact a student enrolled in a cancelled class.

NOTE: Classes being held at a high school, college or university will be canceled when the school makes the decision to close for bad weather. Please listen to radio stations in your area that would have information about school closings for inclement weather.


CFTEA Smoking Policy

A smoke-free environment is maintained at all CFTEA classes, seminars and workshops, and social events. In most cases, smoking areas are available at class and seminar locations. Your instructors will be aware of the smoking areas.


Class Attendance Policy

Student attendance and class participation are in many classes critical to the learning objectives of the class. CFTEA has established the following policy regarding student absences.


CFTEA OnDemand Cancellation Policy

CFTEA appreciates being a preferred educational partner and provides work setting up OnDemand or In-House live programs for the benefit of organizations. At times changes or situations may occur that impact a course running. It is important to communicate with the CFTEA office if there is any change that impacts an agreed upon course to run. If a course cannot be rescheduled, the following cancellation policy is applicable.

Cancellation of the program within:


CFTEA Code of Ethics and Conduct Policy

The Center for Financial Training and Education Alliance (CFTEA) recognizes that it takes more than quality education and a commitment to the students that it serves to be successful in accomplishing our mission. We rely heavily on our solid reputation for honesty, fairness, and ethical conduct to attract our students, recruit quality instructors, and retain the high level of organizational support and respect.

Our reputation ultimately rests on the good judgment and personal integrity of everyone – staff, volunteer leaders, students, instructors, and all other individuals and organizations – involved with CFTEA.

Those associated with CFTEA in any capacity shall commit themselves to:


Academic Integrity Policy

CFTEA strongly supports the concept of academic integrity and seeks to foster sound moral behavior in its students and faculty. Academic dishonesty can take many forms, including cheating on examinations, plagiarism, aiding others to commit dishonest acts, etc., and must never be tolerated. Students engaging in academic dishonesty are subject to serious consequences. Instructors who observe or suspect an incident of academic dishonesty shall bring it to the attention of an appropriate center official immediately for prompt investigation, review and action.


Student File Change Policy

Student files are maintained at the CFTEA office. A file is begun for a student when his/her first enrollment form for any class arrives at the CFTEA office. Student records are maintained by the last four digits of the student’s social security number. Should you desire not to provide us with this information, we will assign a student identification number to the enrollment listed on the enrollment form.

If a student changes their name or place of employment, please contact the CFTEA office with corrections as soon as possible at 888.366.3242 or

ACE College Credit Recommendations

The American Council on Education’s College Credit Recommendation service (ACE Credit) has evaluated and recommended college credit for several Instructor-Led online classes listed in this catalog and the credit recommendation is listed in the indicated column.

The American Council on Education, the major coordinating body for the nation’s higher education institutions, seeks to provide leadership and a unifying voice on key higher education issues and to influence public policy through advocacy, research, and program initiatives. ACE CREDIT connects workplace learning with colleges and universities by helping adults gain access to academic credit at colleges and universities for formal courses and examinations taken in the workplace or other settings outside traditional higher education.

These recommendations do not guarantee you will receive college credit for these classes. The decision is made independently by each college or university. The ACE website lists the Colleges and Universities that have agreed to accept the credit recommendations when appropriate.

Prior to enrolling into a course specifically to transfer the credits to the college or university you are attending please confirm directly with the school that they will accept the credits upon successful completion of the class.


Grading Policy

In-class: Grade reports will be sent to students as soon as possible after the grades have been received from the instructor. Grade reports to the financial institutions will be sent in bulk at the end of the semester – in January and in July. A student may request in writing that a grade report be sent to his/her human resource department sooner than at the end of the semester if the grade is necessary for a promotion, salary in-crease, etc.

Online and Self Study: Grades are sent to students upon CFTEA’s receipt of the final grade from the instructor or completion of the self-paced programs.
CFTEA uses an official letter grading system for courses eligible for credit, but does not include pluses (+) or minuses (-).

Letter grades are as follows:

A class showing an incomplete grade must be successfully completed within three months of the end date of the class in order for the grade to be changed to a letter grade. Otherwise the incomplete grade will remain as a permanent record on the transcript.


Transcript Policy

An unofficial transcript of a student’s classes may be requested by the student in writing. An official transcript may be sent to a college or other educational facility. There is a $10.00 fee for an official transcript which must be paid at the time of the request.

When ordering, please include in the request your name, the last four digits of your social security number or your student ID number, your telephone number and the address to which the transcript should be sent, along with the $10.00 fee payable to CFTEA.

All CFTEA records are maintained under the last four digits of a student’s social security number. If this information was not supplied to the CFTEA office during an registration for a course, it may cause any transfer request to be incomplete.


Transfer Credit Policy

To save students time and added expense, please first contact the CFTEA office at 888.366.3242 or for assistance to complete the appropriate paperwork.

Credit for completed college courses may be transferred to a student’s CFTEA transcript. Classes must be completed at an accredited post-secondary institution. The credits must be accompanied by grades of “C” or better in order to be eligible for transfer.

In order to transfer credits from a college to CFTEA, the CFTEA office must be sent an official transcript of the student’s credits and grades from the college as well as course descriptions for the classes intended to be transferred. A fee of $40.00 is assessed for the evaluation of transfer credit which must accompany the request.


Tuition Policy

Tuition rates for all learning formats may be found on the pages listing the programs.

In–House Course Tuition:

Transfers from Vendor Programs (outside enrollment):

Transfers from College Programs:


Enrollment Policy

Students may enroll in any CFTEA course by paying at registration or with their approval of their supervisor, learning and development department or Human Resources.

Enrollments not directly paid by a student are billed to an organization throughout the month and are based on the guidelines found in the policies section of this catalog.


Testing Out Policy

CFTEA will allow students to test out of a guided learn-ing course for a $150 fee. Please direct questions related to testing out to the Executive Director, Andrew Lederer.


Guided Learning Extension Policy

Extensions are not granted for 1 credit or less classes. Any course not completed within six months will be automatically closed.
Extensions for 3 credit classes allow for one three-month extension with no fee. Any 3 credit class requiring an extension past nine months from the start of the date of the class will be assessed a $50 extension fee per three-month period up to 18 months past the original start date.

Extensions are granted for 3 credit courses only when course work has been completed.


Guided Learning Testing Out Extension Policy

One three-month extension will be granted. No testing out enrollment will remain open longer than six months.


Policy of Nondiscrimination

CFTEA reaffirms its standing policy of nondiscrimination in employment and in all programs and activities with respect to race, creed, color, sex, sexual orientation, age, religion, ethnic or national origin, handicap or veteran status.


Textbook Purchase Policy

Textbooks purchased through the CFTEA office for a live or in-house course will be billed to the organization through the month.

At times additional textbooks are sent to an organization cover late enrollments. Remaining textbooks may be kept by an organization for future classes. Unused textbooks are to be returned to the CFTEA office within 30 days to avoid a charge. Textbooks will be examined for acceptable condition. Any textbooks not in a usable condition will be billed to the organization.


Parking Policy

CFTEA does not pay for student parking at locations where free parking is not available. In most cases, a student’s financial institutions also do not pay for student parking. Please inquire within your financial institution prior to submitting for payment through your organization.


Payment Policy

CFTEA will invoice organizations for payment or accept payment at time of registration MasterCard, Visa, Discover and American Express credit cards are also accepted.


Course Descriptions Policy

All updated course descriptions are located under the Courses section of our website.

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