Small Talk: Keeping Customers Engaged



Are you good at small talk with customers?

Though generally thought of as unimportant and surface-level, small talk can be crucial when it comes to establishing connections and relationships. In the world of business in particular, the gift of small talk can greatly enhance the customer experience, possibly even resulting in new business, uncovering needs, and a strong customer service reputation.

But knowing how to make small talk doesn’t always come naturally, and using small talk to your advantage to further relationships and gain valuable connections is not as easy as it sounds. This course will provide the best tips for comfortably mastering the art of small talk as a business professional.
The course includes:
Seven tips for success, dealing with customer hostility, recommendations, practice opportunities, a handout – How to Establish Rapport in Less Than Five Minutes, and reflection opportunities.
Time: 25 Minutes
Code: C5081SP
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