Description
Is conflict an ongoing battle in your organization? Apparently, it is foremost. A recent study reveals that 85 percent of employees experience conflict at work — a staggering 2.8 hours each week — ranging from mild squabbles with teammates to explosive disagreements between managers.
Let’s face it. Conflict isn’t going to become obsolete anytime soon. But individuals can learn how to handle it maturely and collaboratively with insight, knowledge, and the proper skills. And better yet, organizations can actually benefit from conflict in the form of increased productivity and improved relationships — that is, when it’s managed successfully.
Taking Control of Conflict: How to Resolve and Minimize Workplace Disputes introduces the different types of conflict, shows individuals how to communicate clearly and tactfully,explores appropriate resolution strategies, and establishes a common-sense approach for preventing unnecessary conflict.
Learning Outcomes:
- Identify a preferred strategy for handling conflict
- Understand the characteristics and drawbacks of five conflict strategies
- Recognize the sources of conflict that most often occur in the workplace
- Learn effective strategies for managing and resolving conflict
- Practice behaviors that minimize tension and conflict
- Discover how to address an issue before it escalates into conflict
Program Contents:
- Looking at Conflict
- Typical Approaches to Conflict
- Sources of Conflict
- Best Practices for Conflict Prevention
Award Application and Career Pathing
Handling Workplace Conflict applies toward the completion of the following certificates and diplomas:
- Accounting Certificate
- Bank Marketing Diploma
- Call Center / Customer Care Certificate
- Cash Management Diploma
- Certified Modern Branch Professional – Level 1
- Commercial Loan Assistant Diploma
- Deposit Services Certificate
- Digital Banking Diploma
- Interpersonal Skills Certificate
- Loan Collections Certificate
- Loan Servicing Diploma
- Marketing Diploma
- Residential Loan Processing Certificate
- Residential Loan Underwriting Certificate
- Supervision Diploma
ABA / AIB / CFT