Loan Collectors Certificate

Loan Collectors Certificate

A successful collection effort should include an ongoing strategy for collections, systematic daily monitoring of individual accounts, and a daily review and analysis of delinquency reporting.  This certificate is part of an overall collections career path to provide key instruction, regulations, and connections to the lending industry.  Each course link provides a detailed course description. (Formerly CFT Training)

Select from the following formats (click blue checkmarks) to gain course information and pricing.  Courses may be taught in-house or live based on requests to the CFTEA office.

Required Courses

Instructor Led Online

Guided Learning

Self Paced

Virtual Classroom

  • Business Telephone Skills

  • Calming Upset Customers

  • Consumer Credit Reporting, Credit Bureaus, Credit Scoring, and Related Policy Issues

  • Fair Debt Collections Practice Act

  • Fundamentals of Consumer Lending

  • Fundamentals of Mortgage Lending

  • Loan Collector Training

  • Managing Emotions in Times of Stress and Uncertainty


  • Principles of Banking

  • Written Communication or Professional Writing Certificate




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