Call Center / Customer Care Certificate

Call Center / Customer Care Certificate

In our current economy, successful organizations recognize that clear customer communication makes them stand out from the crowd. The call center/customer care area of an organization is a demanding line of work, where success lies in a combination of skills. Customers want their communication to be answered quickly, resolved efficiently, and handled with impeccable product knowledge and communication skills. Effectively managing a large volume of customer requests and concerns with requests from a busy on-the-go consumer provides unique challenges.


The courses in this certificate focus on building and sharpening skills and motivation to boost customer satisfaction. Empower your career and provide outstanding customer service. An educational career path continues with our Call Center / Customer Care Diploma(Formerly CFT Training)


Select from the following formats (checkmarks) to gain course information and pricing.  Courses may be taught in-house or live based on requests to the CFTEA office.


Required Courses

Guided Learning

Self Paced


  • Business Telephone Skills

  • Calming Upset Customers

  • Deposit Accounts and Services

  • Effectively Managing Stress in the Workplace

  • Essential Online Chat with Customers

  • Fighting Fraud:  Top Scams Targeting Our Nations Seniors (at no cost)

  • Frauds, Scams and Cons

  • Principles of Banking

  • Quality Service

  • The Business of Listening




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