Taking Control of Conflict

Taking Control of Conflict – Course Code H5084SP

Relationship building was identified by two recent studies from the Center for Creative Leadership as a key skill for leaders. In addition, a survey by the Center for Creative Leadership found that more than 50 percent of 1,144 managers who completed the survey were rated by an immediate boss as “ineffective at managing conflict.” In addition, the ability to “confront others skillfully” was rated as a development need by more than 40 percent of the 7,028 peers and direct reports who provided feedback.

Course objectives

Recognize your network of relationships at work and your part in them.  Successful completion of this course will increase your knowledge and ability to:

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