Residential Mortgage Lending Diploma


Mortgage lending is an important function of banks in meeting the needs of their communities. Depending on the institution, mortgage lenders may be involved with many different aspects of the mortgage lending and servicing function. To be successful, mortgage lenders must have a solid understanding of the mortgage lending process, including the methods and procedures used to make loans to individuals for the purchase of a residence, as well as loans to builders and real estate developers.


Mortgage lending personnel provide service to customers and prospective customers and often participate in business development activities. In addition to developing an understanding of the mortgage lending process, credit analysis, finance, real estate law, and the secondary market, mortgage lenders must manage business relationships and keep current with changes in related government regulations.  This mortgage lending diploma requires a good understanding of banking, accounting, credit analysis, and legal principles. The courses in the diploma program provide a solid foundation for learning the mortgage lending business, including aspects of underwriting, processing, and servicing, and approaches to profiling mortgage prospects. The diploma is well suited to aspiring mortgage lenders and those individuals relatively new to the mortgage area of the bank, including mortgage loan clerks, loan processors, and closers. (Formerly CFT Training)


Select from the following formats (checkmarks) to gain course information and pricing.  Courses may be taught in-house or live based on requests to the CFTEA office.

Required Courses

Instructor Led Online

Guided Learning

Self Paced

Virtual Classroom

  • Business Math

  • Creative Problem Solving

  • Fundamentals of Real Estate Appraisal

  • Leading Others Through Change

  • Legal Foundations in Banking (formerly Law & Banking)

  • Meetings that Work

  • Networking

  • Residential Mortgage Lending Certificate

  • Steps to a Powerful Personal Brand

  • Working Effectively with Co-Workers

  • Written Communication



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