The courses in this diploma build on the Call Center / Customer Care Certificate and deepen the skill and motivation to boost customer satisfaction. Empower your career and provide outstanding customer service. (Formerly CFT Training)
Select from the following formats (click blue checkmarks) to gain course information and pricing. Courses may be taught in-house or live based on requests to the CFTEA office.
Required Courses
Guided Learning
Self Paced
Virtual Classroom
Automated Clearing House (ACH)
Balancing Priorities
Contributing to a Respectful Workplace
Critical Thinking Skills
Ethics in the Workplace
Exploring P2P and Digital Payments
IRA Fundamentals
Legal Foundations in Banking
Principles of Banking
Steps to a Powerful Personal Brand
Team Excellence
Verbal Communication
Written Communication
2024.07
ABA / AIB
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