Call Center / Customer Care Diploma

Call Center / Customer Care Diploma

The courses in this diploma build on the Call Center / Customer Care Certificate and deepen the skill and motivation to boost customer satisfaction. Empower your career and provide outstanding customer service. Call Center / Customer Care Certificate required for completion or manager approval.  (Formerly CFT Training)

Select from the following formats (checkmarks) to gain course information and pricing.  Courses may be taught in-house or live based on requests to the CFTEA office.

Required Courses

Instructor Led Online

Guided Learning

Self Paced


  • Balancing Priorities

  • Essentials of Workplace Conduct

  • Ethics in the Workplace

  • Fundamentals of Consumer Lending

  • Handling Workplace Conflict

  • Legal Foundations in Banking (formerly Law & Banking)

  • Effectively Managing Stress in the Workplace

  • Team Excellence

  • Written Communication or Certificate in Business Communication may be applied toward Verbal or Written Communication



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