Call Center / Customer Care Diploma

The courses in this diploma build on the Call Center / Customer Care Certificate and deepen the skill and motivation to boost customer satisfaction. Empower your career and provide outstanding customer service. Call Center / Customer Care Certificate required for completion.

Required Courses:

• Balancing Priorities
• Essentials of Workplace Conduct
• Ethics in the Workplace
• Fundamentals of Consumer Lending
• Handling Workplace Conflict
• IRA Fundamentals or internal IRA training equivalent or IRA Essentials On-Demand
• Legal Foundations in Banking
• Managing Stress in the Workplace
• Team Excellence
• Written Communication or Certificate in Business Communication

2020.07

ABA / AIB