Call Center / Customer Care Diploma

The courses in this diploma build on the Call Center / Customer Care Certificate and deepen the skill and motivation to boost customer satisfaction. Empower your career and provide outstanding customer service. Call Center / Customer Care Certificate required for completion.

Required Courses:		Additional Learning Options and Pricing
Balancing Priorities
Essentials of Workplace Conduct
Ethics in the Workplace
Fundamentals of Consumer Lending
Handling Workplace Conflict
IRA Fundamentals or IRA Essentials On-Demand or transfer for free internal IRA training equivalent.
Legal Foundations in Banking
Managing Stress in the Workplace
Team Excellence
Written Communication  or Certificate in Business Communication

2020.07

ABA / AIB