Call Center / Customer Care Diploma

The courses in this diploma build on the Call Center / Customer Care Certificate and deepen the skill and motivation to boost customer satisfaction. Empower your career and provide outstanding customer service. Call Center / Customer Care Certificate required for completion or manager approval. (Formerly CFT Training)

Select from the following formats (checkmarks) to gain course information and pricing. Courses may be taught in-house or live based on requests to the CFTEA office.

Required Courses	Instructor Led Online	Guided Learning	Self Paced	Webcourse
Balancing Priorities
Essentials of Workplace Conduct
Ethics in the Workplace
Fundamentals of Consumer Lending
Handling Workplace Conflict
IRA Fundamentals or IRA Essentials On-Demand or transfer for free internal IRA training equivalent.
Legal Foundations in Banking (formerly Law & Banking)
Effectively Managing Stress in the Workplace
Team Excellence
Written Communication or Certificate in Business Communication may be applied toward Verbal or Written Communication

2020.07

ABA / AIB

Call Center / Customer Care Diploma

Call Center / Customer Care Diploma

Required Courses

Instructor Led Online

Guided Learning

Self Paced

Webcourse

Balancing Priorities

Essentials of Workplace Conduct

Ethics in the Workplace

Fundamentals of Consumer Lending

Handling Workplace Conflict

IRA Fundamentals or IRA Essentials On-Demand or transfer for free internal IRA training equivalent.

Legal Foundations in Banking (formerly Law & Banking)

Effectively Managing Stress in the Workplace

Team Excellence

Written Communication or Certificate in Business Communication may be applied toward Verbal or Written Communication

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