Call Center / Customer Care Diploma

The courses in this diploma build on the Call Center / Customer Care Certificate and deepen the skill and motivation to boost customer satisfaction. Empower your career and provide outstanding customer service. Call Center / Customer Care Certificate required for completion or manager approval. (Formerly CFT Training)

Select from the following formats (checkmarks) to gain course information and pricing. Courses may be taught in-house or live based on requests to the CFTEA office.

Required Courses	Guided Learning	Self Paced	Virtual Classroom
Automated Clearing House (ACH)
Balancing Priorities
Creative Problem Solving
Ethics in the Workplace
IRA Fundamentals or IRA Essentials On-Demand or transfer for free internal IRA training equivalent.
Legal Foundations in Banking (formerly Law & Banking)
Steps to a Powerful Personal Brand
Team Excellence
Working Effectively with Co-Workers
Written Communication

2024.01

ABA / AIB

Call Center / Customer Care Diploma

Call Center / Customer Care Diploma

Required Courses

Guided Learning

Self Paced

Virtual Classroom

Automated Clearing House (ACH)

Balancing Priorities

Creative Problem Solving

Ethics in the Workplace

IRA Fundamentals or IRA Essentials On-Demand or transfer for free internal IRA training equivalent.

Legal Foundations in Banking (formerly Law & Banking)

Steps to a Powerful Personal Brand

Team Excellence

Working Effectively with Co-Workers

Written Communication

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