The courses in this diploma build on the Call Center / Customer Care Certificate and deepen the skill and motivation to boost customer satisfaction. Empower your career and provide outstanding customer service. Call Center / Customer Care Certificate required for completion or manager approval. (Formerly CFT Training)
Select from the following formats (checkmarks) to gain course information and pricing. Courses may be taught in-house or live based on requests to the CFTEA office.
Required Courses |
Instructor Led Online |
Guided Learning |
Self Paced |
Virtual Classroom |
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2023.07
ABA / AIB
