Supervision: Concepts and Skill-Building GL


SKU: fccb60fb512d Category:


This class is designed for both practicing and aspiring supervisors who have little formal knowledge of supervision.

Supervision blends skill-building techniques and traditional management principles to prepare students to become supervisors in today’s business world.  The course will emphasize that supervision is working through people to develop and empower them to become better and more efficient in their roles, and closely follows the SCANS requirements for the five workplace competencies and three-part foundation of skills and personal qualities needed for job performance.

Part one: What Is a Supervisor?

Chapter 1 Supervision: Tradition and Contemporary Trends

Chapter 2 The Supervisor as Leader


Part two: Modern Supervision Challenges

Chapter 3 Groups, Teams, and Powerful Meetings

Chapter 4 Corporate Social Responsibility, Ethics, and Sustainability

Chapter 5 Managing Diversity


Part three: Functions of the Supervisor

Chapter 6 Reaching Goals: Plans and Controls

Chapter 7 Organizing and Authority

Chapter 8 Problem Solving, Decision Making, and Creativity

Chapter 9 Ensuring High Quality and Productivity


Part four: Skills of the Supervisor

Chapter 10 Communication: Theory and Modern Media

Chapter 11 Motivating Employees

Chapter 12 Employee Challenges: Counseling and Discipline

Chapter 13 Managing Time and Stress

Chapter 14 Managing Conflict, Change, and Politics


Part five: Supervision and Human Resources

Chapter 15 Selecting Employees

Chapter 16 Providing Orientation and Training

Chapter 17 Appraising Performance


Appendix A Supervision Laws: Health and Safety, Labor Relations, Fair Employment

Appendix B The Supervisor’s Career Path: Finding a Career That Fits


Award Application and Career Pathing 

Supervision applies toward the completion of the following certifications, certificates and diplomas:

Code: C4310GL
Signup for our newsletter and be the first to know about new courses and discounts:
  • This field is for validation purposes and should be left unchanged.