Description
This class is designed for both practicing and aspiring supervisors who have little formal knowledge of supervision.
Supervision blends skill-building techniques and traditional management principles to prepare students to become supervisors in today’s business world. The course will emphasize that supervision is working through people to develop and empower them to become better and more efficient in their roles, and closely follows the SCANS requirements for the five workplace competencies and three-part foundation of skills and personal qualities needed for job performance.
Part one: What Is a Supervisor?
Chapter 1 Supervision: Tradition and Contemporary Trends
Chapter 2 The Supervisor as Leader
Part two: Modern Supervision Challenges
Chapter 3 Groups, Teams, and Powerful Meetings
Chapter 4 Corporate Social Responsibility, Ethics, and Sustainability
Chapter 5 Managing Diversity
Part three: Functions of the Supervisor
Chapter 6 Reaching Goals: Plans and Controls
Chapter 7 Organizing and Authority
Chapter 8 Problem Solving, Decision Making, and Creativity
Chapter 9 Ensuring High Quality and Productivity
Part four: Skills of the Supervisor
Chapter 10 Communication: Theory and Modern Media
Chapter 11 Motivating Employees
Chapter 12 Employee Challenges: Counseling and Discipline
Chapter 13 Managing Time and Stress
Chapter 14 Managing Conflict, Change, and Politics
Part five: Supervision and Human Resources
Chapter 15 Selecting Employees
Chapter 16 Providing Orientation and Training
Chapter 17 Appraising Performance
Appendix A Supervision Laws: Health and Safety, Labor Relations, Fair Employment
Appendix B The Supervisor’s Career Path: Finding a Career That Fits
Award Application and Career Pathing
Supervision applies toward the completion of the following certifications, certificates and diplomas: