ABA BANK TELLER CERTIFICATE – Course Code A1006SP

ABA Bank Teller Certificate: Develop essential bank teller skills. Master core competencies such as cash handling, check cashing, deposit and withdrawal processing, cash payments, and daily settlements of teller cash and proof transactions. Develop a broad understanding of bank products. Build interpersonal skills that are effective with both customers and coworkers. Master the principles of professional conduct. Learn how to cultivate relationships and provide value-added service.

By completing the ABA Bank Teller Certificate curriculum, you’ll build a solid foundation of critical customer service skills.

Required Courses:

• Banking Basics Suite or Principles of Banking or Banking Fundamentals
• Communication Basics Suite
• Dealing Effectively with Co-Workers
• Effective Referrals Suite
• Essentials of Workplace Conduct
• Ethical Issues for Bankers
• Online Communication Suite
• Teller Basics
• Verbal Communication Suite or Business Telephone Skills
• Written Communication Suite or Certificate in Business Communication or Written Communication

* The entire ABA Bank Teller Certificate is available as a self-paced online bundled program.

2020.07

ABA