Designed for new tellers or tellers wishing to brush up on basic skills.
This program focuses on the basic skills of the teller and reflects the changing responsibilities of the teller function.
After successfully completing this class, students should be able to:
➢ Describe the basic functions of the banking industry
➢ Define the teller’s responsibilities
➢ Explain and perform a variety of daily transaction procedures
➢ Summarize the features and benefits of four basic banking products
➢ Demonstrate quality customer service
➢ Describe compliance issues that affect the teller function
➢ Demonstrate appropriate reactions to security-related issues
➢ List the steps to being an effective communicator
CFT
