Designed for banking professionals at all levels. Participants will discuss and practice a set of basic guidelines for interaction with each other. This course will also introduce information about social styles and strategies for dealing with difficult co-workers and the resulting conflict between colleagues.
After successfully completing this course students should be able to:
➢ Demonstrate appropriate professional behavior with co-workers
➢ Use basic guidelines to enhance professional relationships
➢ Understand the impact of different social behavioral styles on communication
➢ Describe methods for dealing with difficult co-workers