This suite of 12 courses is a comprehensive introduction to the banking industry. Ideal for those new to banking, completing this suite provides a deeper understanding of the changing world of financial services and the vital role that banks play in the economy. Concise, impactful lessons can be applied on the job immediately.
Duration: Approximately 2 hours
Created: November 2017
Courses
- Bank Marketing: Building Customer Relationships
- Bank Payment Systems and Technology
- Bank Sales and Service: Expanding Customer Relationships
- Banks as a Business
- Banks and the Deposit Function
- Banks and the Economy
- Banks and Personal Wealth Management
- Business and International Banking Services
- Introduction to Banking
- Lending as a Cornerstone of Banking
- Safeguarding Bank Assets and the Nation
- Safeguarding the Customer and the Bank
Audience
For Onboarding. Anyone who needs an introduction to banking, whether just starting a career in the industry or a more experienced professional from a different industry, including specialists in non-banking functions such as marketing, information systems, and human resources.
Course Credits
ABA Certificates: This suite applies to the following certificates:
- Bank Solutions Provider Certificate
- Bank Teller Certificate
- Branch Manager Certificate
- Customer Service Representative Certificate
- Personal Banker Certificate
- Small Business Banker Certificate
- Supervisor/Team Leader Certificate
- Universal Banker Certificate