This suite of 12 courses is a comprehensive introduction to the banking industry. Ideal for those new to banking, completing this suite provides a deeper understanding of the changing world of financial services and the vital role that banks play in the economy. Concise, impactful lessons can be applied on the job immediately.

Duration: Approximately 2 hours
Created: November 2017

Courses

• Bank Marketing: Building Customer Relationships
• Bank Payment Systems and Technology
• Bank Sales and Service: Expanding Customer Relationships
• Banks as a Business
• Banks and the Deposit Function
• Banks and the Economy
• Banks and Personal Wealth Management
• Business and International Banking Services
• Introduction to Banking
• Lending as a Cornerstone of Banking
• Safeguarding Bank Assets and the Nation
• Safeguarding the Customer and the Bank

Audience

For Onboarding. Anyone who needs an introduction to banking, whether just starting a career in the industry or a more experienced professional from a different industry, including specialists in non-banking functions such as marketing, information systems, and human resources.

Course Credits

ABA Certificates: This suite applies to the following certificates:

• Bank Solutions Provider Certificate
• Bank Teller Certificate
• Branch Manager Certificate
• Customer Service Representative Certificate
• Personal Banker Certificate
• Small Business Banker Certificate
• Supervisor/Team Leader Certificate​
• Universal Banker Certificate