CFTEA

Certified Modern Supervisor

Certified Modern Supervisor (update to Today’s Supervisor) – Course Code C0908

The Today’s Supervisor program has been updated with new, relevant materials that speak to the needs of new supervisors in the current and future business world.  The modules have been organized to better compliment and build on each section during this interactive program.   The final assessment is provided online and the grade is available upon completion.   Four day program.  Lunch and materials included.

Looking for the next step in your career development?  Check out our Certified Modern Manager!

Behavioral Interviewing (2019)

A survey by CareerBuilder found that 69 percent of organizations have been adversely affected by a bad hire in the past year.  Leverage behavioral-based interview questions, explore useful techniques for reviewing resumes, identify the elements to look for in candidates’ answers to behavioral-based questions and evaluate candidates objectively in this module of the program.

Ethics in the Workplace (2019)

Being ethical isn’t simply doing what’s right, because what’s right is in the eye of the beholder.  Two people can be faced with the same situation and make two different decisions about how to behave and both claim they are doing what’s right. Successful completion of this course will increase your knowledge and ability to: dispel common myths about business ethics, describe the ideal ethical workplace, implement ethics guidelines and policies in your organization.  Identify and resolve typical ethical dilemmas, recognize common excuses for unethical behavior, and what to do about them, deal with unethical coworkers, customers, and vendors.

Everything DiSC Management (2019)

To effectively coach and interact as a supervisor, it is important to know our style and how that interacts with others that are different from us.  The Everything DiSC Management Profile uses a research- validated learning model to create a highly personalized learner experience.  The profile is management -specific with in-depth information, including tips, strategies and action plans to help managers become more effective.  Includes access to unlimited follow-up reports.

Diversity Awareness (2019)

A survey by Korn/Ferry International found that more than 2 million people leave their jobs each year because of unfairness in the workplace. The hiring costs which result from high turnover are a huge stumbling block to company success, not to mention the time investment that goes into screening applicants and acclimating new hires to their role. Still, the greatest hindrance to progression lies within the heart of the issue—that is, to devalue and exclude employees because they are different is to also place limitations on their contributions and ability to grow. From fundamental attribution errors to microinequities (a term coined by researcher Mary Rowe), Diversity Awareness: Fostering an Environment of Inclusivity, Sensitivity, and Respect in the Workplace, explores the subtle ways that these limitations occur and how to combat them by fostering an environment that focuses on building respectful interactions.

Coaching for Development (2019)

To remain competitive, companies need to retain valuable employees, address problems that interfere with productivity and help employees achieve their full potential.  A Society for Human Resources study revealed that 55 percent of organizations use or have used formal coaching programs to aid in their employees’ development.  The ability to coach helps you increase your employees’ commitment and level of engagement, and helps you avoid and handle problems that interfere with working relationships and productivity.  Coaching others can also make it easier for you to achieve your goals and make you more valuable to your organization.

Toughest Supervisor Challenges (2019) 

Every job has challenges. Everyone has to master the skills necessary to succeed in a particular position. What sets you (supervisors) apart from other positions is that you manage people. So your toughest challenges will be employee related issues. Supervising others can be rewarding and give you a sense of accomplishment when you see employees grow and succeed. But supervising others can also be a big headache when employees don’t show up on time, don’t do what they’re supposed to do, fight with each other, etc. The focus in this module will be on taking the time to do the right thing in these situations for the long-term success of the organization, the employees, and you.

How to Handle Change and Upheaval (2019) 

Change is inevitable, in organizations and in life. Learn the intricacies of change and how to handle resistance to change. Successful completion of this course will increase your knowledge and ability to: evaluate typical attitudes toward change, recognize the signals of change-related stress, understand the four parts of the change cycle, apply positive strategies for coping with change.

Performance Management (2019)

Performance management is more than the annual evaluation. This session delivers information to help managers deal with poor performance, negative behavior or simply constructive feedback as needed. We will cover guidelines for recognizing the opportunity and formulating the discussion to help develop employees.

Delegating for Growth (2019)

Delegating for Growth is an interactive skills training course that will help any manager to better understand the purpose of delegation, prepare for and apply the steps to delegating effectively, and learn to recover from inevitable mistakes or disappointments. This training program will help to increase company-wide productivity, foster employee confidence at all levels, and develop a team-driven culture.  Most tasks and projects can be delegated. In particular, if you find yourself doing the tasks and activities you were promoted from, that’s a clear sign of items you should be delegating. Not sure how? that’s where this module comes into play.

Online Assessment (2019)  Grade received immediately upon completion.

 

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