CFTEA

Universal Banker Certificate (ABA)

UNIVERSAL BANKER CERTIFICATE (ABA) – Course Code A1123SP

Print formatted Universal Banker Certificate Worksheet

Develop the key skills for catering to a new customer mindset. Explore multiple ways to fulfill customers’ sales, service, and referral needs as their single point-of-contact. Master cash handling and basic transactional skills. Perfect product and sales and service skills. Discover ways to build relationships and create referrals to other lines of business.

 

By completing the ABA Universal Banker Certificate curriculum, you’ll be able to grow into your role as a reliable point-of-contact for customers.

 

Required Courses
Banking Basics Suite
Communication Basics Suite
Dealing Effectively with Co-Workers
Effective Meetings
Ethical Issues for Bankers
Managing Change
Online Communication Suite
Overcoming Objections Suite
Presentation Skills Suite
Relationship Sales Suite
Verbal Communication Suite
Why Quality Customer Service Matters Suite
Written Communication Suite

The estimated time to complete this certificate is approximately 9.5 hours. Students have access to the curriculum for 1 year from date of purchase.

2019.07

ABA

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