Duration: 20 Minutes
This suite of three courses* explores the primary elements of effective communications, key in delivering good customer service. Completing this suite provides tips for becoming an active listener, developing effective questioning, and understanding body language. Concise, impactful lessons can be applied on the job immediately.
*Only available as a suite
• Becoming a Better Listener
Guides you through the concept of “active listening.” Learn how to use the Sender/Receiver model.
• Communicating Effectively
Guides you through the elements of effective communication. Discover how to apply the tenets of the T.H.I.N.K. acronym in your communications
• The Importance of Body Language
Guides you through understanding the role of body language in communicating. Discover how to better read body language in others. Understand
the cultural differences of non-verbal gestures. Gain tips on controlling body language in order to support your verbal message.