Consumer Lending Certificate


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This unique, cost-effective series gives employees the tools they need to verify key information, understand consumer regulations, underwrite the loan, and follow up to minimize fraud. Our web-based learning management system brings together best practices in applied learning, course management, scheduling and reporting. Advanced data integration functionality works seamlessly behind the scenes with your existing enterprise technology.

These courses are recommended for:
Consumer Lenders, Underwriting Staff, Branch Managers, Assistant Branch Managers, Operations Staff, Platform Assistants

Following up on the Loan
1–1.5 HRS As a lender, it is essential to protect your institution interest especially in the event of non-payment. You must learn to deal with different types of delinquents and to understand the legal options available including Chapter 7 and 13 bankruptcies.

Government Regulations and the Lending Process
3–4 HRS This course highlights the consumer regulations that affect every step of the consumer lending process from initial inquires, to making the loan decision and communicating the decision to the applicant. You will learn the reason behind the regulations and how regulations protect the borrower and the applicant.

Introduction to Consumer Credit
1.5–2 HRS The primary purpose of this course is to give participants an overview of consumer lending and the competitive marketplace. They will learn the basic characteristics of the consumer lending products offered by financial institutions, why financial institution offer consumer lending products and how they make profits from consumer loans.

Investigating the Applicant—Part 1
1.5–2 HRS The purpose of the course is to investigate the applicant’s stability of employment and residence and willingness to repay the loan. Key elements in this process are to determine sources of income that are acceptable to repay a loan especially from both salaried and self- employed applicants. The willingness to repay the loan can be ascertained by analyzing a credit bureau report and their FICO credit score.

Investigating the Applicant—Part 2
2–3 HRS This course focuses on the financial strength of the borrower. From the tax returns and personal financial statement you will learn to calculate the applicant’s debt to income ratio and determine if it is sufficient to repay a loan.  Understanding appraisals is also a key element when evaluating mortgage and home equity lending requests to determine if there is a sufficient secondary source or repayment.

Making the Decision
2–3 HRS The primary focus of this course is to use all the information gathered from the application, credit bureau report, personal financial statement and tax returns and actually make a loan decision. There are three possible decisions, yes, no or potentially making a counteroffer. It is essential to create a loan structure that matches the loan Register structure to the borrower’s needs. Secondary sources of repayment include collateral and understanding the procedures for accepting collateral and making sure the correct insurance is in place to reduce risk.

Preventing Fraud
30–45 MIN In this course you learn the ways applicant’s can commit fraud and learn to take the necessary steps to prevent fraud from happening in the first place.

Processing the Loan
1–1.5 HRS This course focuses on gathering all the necessary documentation to perfect our security interest in the loan. It is essential to understand all the security agreements and the common documents in a consumer loan file.

Taking the Loan Application
1–1.5 HRS This course gives participants the tools to understand the information that is required on a consumer credit application and to properly respond to informal inquiries about consumer loans. It is essential to understand all the information required on the application in order to hold conversations with applicants in a manner that makes them feel comfortable. Key elements of the application include the reason for the request and whether the request is within policy. Participants also learn which types of identification are acceptable.

The Five Stage Lending Process
30 MIN This course introduces participants to the Five-Stage Lending Process which provides a basic structure for processing, analyzing, documenting and following up on a consumer lending request. It gives participants a proper framework and helps ensure they have not forgotten any steps.

Credit Skills Diagnostic Assessment
1 HR How do you measure the skill sets of your lending professionals and set them on a path toward improvement?  Deploy the Credit Skills Assessment tool to objectively measure the level of lending competency across your organization to establish and maintain consistent performance.


Award Application and Career Pathing 

Consumer Lending applies toward the completion of the following certificates and diplomas:

Code: E6060SP
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