Most days customers are calm.
Some days they are… not.
And when money is part of the conversation, emotions show up fast.
That is why Calming Upset Customers is such a big deal.
On Tuesday, March 31, 2026 from 6 to 8 pm EST, join CFTEA instructor and council member Jessica for one focused night of learning that is all about real situations and real solutions. She brings years of front line experience and shares what actually works when conversations get tough.
You will walk away knowing how to:
• Lower the temperature in tense moments
• Keep your confidence when things get uncomfortable
• Turn frustration into progress
• Represent your organization with calm and clarity
Whether you are new to customer conversations or just want a reset in today’s world, this course gives you tools you can use the very next day.
Bonus: It is on sale and it also applies toward several CFTEA awards, including:
• Assistant Branch Manager Certificate
• Call Center and Customer Care Certificate
• Certified Modern Branch Professional Level 1
• Foundations in Banking Certificate
• Loan Collections Certificate
• Loan Servicing Certificate
Because staying calm under pressure is not luck. It is a learned skill.