Assistant Branch Manager Certificate

Assistant Branch Manager Certificate

As the assistant branch manager, this role assists the bank manager and oversees branch operations in their absence. In addition to working to manage staff and answer questions for customers,  duties could include ensuring compliance with banking standards and regulations, overseeing sales of loan products or other financial instruments and services, and covering for the front-line staff or other customer-facing employees in the event of an unexpected absence. Responsibilities may also consist of stepping in to solve problems or complaints that require management-level insight.

This certificate provides the knowledge and exposure to be successful in this role.  The Assistant Branch Manager Certificate is a great first step for someone that is moving into this role from another customer-facing role.  (Formerly CFT Training).  This career path is enhanced by continuing training with the Assistant Branch Manager Diploma.

Select from the following formats (click blue checkmarks) to gain course information and pricing.  Courses may be taught in-house or live based on requests to the CFTEA office.


Required Courses

Instructor Led Online

Guided Learning

Self Paced

Virtual Classroom

  • Calming Upset Customers


  • Deposit Accounts and Services

  • Frauds, Scams, and Cons

  • Legal Foundations in Banking 

  • Principles of Banking

  • Robbery & Bank Security

  • Safeguarding Customer Information and Nonpublic Areas

  • Written Communication or Professional Writing Certificate



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