Assistant Branch Manager Diploma

Assistant Branch Manager Diploma

As the assistant branch manager, this role assists the bank manager and oversees branch operations in their absence. In addition to working to manage staff and answer questions for customers,  duties could include ensuring compliance with banking standards and regulations, overseeing sales of loan products or other financial instruments and services, and covering for the front-line staff or other customer-facing employees in the event of an unexpected absence. Responsibilities may also consist of stepping in to solve problems or complaints that require management-level insight.


Key skills or attributes

This diploma provides the knowledge and exposure to be successful in this role.  The Assistant Branch Manager Diploma is a great next step for someone who is advancing in this role as they work to enhance their career or build on basic knowledge.  (Formerly CFT Training).  Consider the Assistant Branch Manager Certificate.

Select from the following formats (checkmarks) to gain course information and pricing.  Courses may be taught in-house or live based on requests to the CFTEA office.

Required Courses

Instructor Led Online

Guided Learning

Self Paced

Virtual Classroom

  • BSA/AML:  Beneficial Ownership and Customer Due Diligence

  • Contributing to a Respectful Workplace

  • Excel Basics

  • Fundamentals of Consumer Lending

  • Handling Workplace Conflict

  • Managing a Successful Branch


  • Maintaining Superior Team Performance


  • Navigating Difficult Conversations

  • Sales Essentials Certificate

  • Steps to a Powerful Personal Brand

  • Verbal Communication

  • Written Communication



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