Assistant Branch Manager Diploma

As the assistant branch manager, this role assists the bank manager and oversees branch operations in their absence. In addition to working to manage staff and answer questions for customers,  duties could include ensuring compliance with banking standards and regulations, overseeing sales of loan products or other financial instruments and services, and covering for the front-line staff or other customer-facing employees in the event of an unexpected absence. Responsibilities may also consist of stepping in to solve problems or complaints that require management-level insight.

Description

• Acting as an alternate to the Branch Manager in the Branch Manager’s absence.

• Responsible for approving new accounts and conducting supervision reviews to ensure that business activity complies with regulatory requirements and the firm’s policies and procedures.

• Responsible for identifying non-compliant conduct, breaches, and violations and effecting corrective action.

• Oversee the day-to-day operations of the branch in the Branch Manager’s absence.

Key skills or attributes

• Excellent judgment

• Problem solver

• Customer service focused

This diploma provides the knowledge and exposure to be successful in this role.  The Assistant Branch Manager Diploma is a great next step for someone who is advancing in this role as they work to enhance their career or build on basic knowledge.  (Formerly CFT Training).  Consider the Assistant Branch Manager Certificate.

Select from the following formats (checkmarks) to gain course information and pricing.  Courses may be taught in-house or live based on requests to the CFTEA office.

2024.07

AIB ABA CFT