SUPERVISOR/TEAM LEADER CERTIFICATE (ABA) – Course Code A5051SP

Develop skills critical for becoming a well-rounded leader – whether with or without direct reports. Build communication skills for a variety of situations including: collaboration, coaching, motivation, recognition, and corrective action. Gain insight into better managing employee relations and fostering open communication among staff members. Explore ways to interview, evaluate, and select employees while being mindful of legal considerations. Discover ways to manage the change process and communicate changes with stakeholders.

By completing the ABA Supervisor/Team Leader Certificate curriculum, you’ll strengthen your ability to effectively lead teams and supervise employees.

Required Courses
You must complete the following courses to earn your certificate:

• Banking Basics Suite or Principles of Banking or Banking Fundamentals
• Building Collaborative Teams
• Communication Basics Suite
• Employment Law
• Empowerment
• Ethical Issues for Bankers or Ethics in the Workplace
• Leveraging the Benefits of a Diverse Workforce or Working Together
• Management Essentials Suite or Certified Modern Supervisor
• Managing Change
• Online Communication Suite
• Presentation Skills Suite or Verbal Communication or Certificate in Business Communication may be applied as requirement for Verbal or Written Communication
• Verbal Communication Suite or Business Telephone Skills
• Why Quality Customer Service Matters or Quality Service
• Written Communication Suite or Written Communication or Certificate in Business Communication may be applied as requirement for Verbal or Written Communication

The estimated time to complete this certificate is approximately 9.5 hours. Students have access to the curriculum for 1 year from date of purchase.

2020.07

ABA