Always moving forward and looking to advance our course, Fundamentals of Chat Writing, provided an excellent and new option to look at the best practices related to leveraging chat writing. CFTEA’s education committee recently reviewed the material, offered suggestions, and the course has been updated. The new course is now called Essential Online Chat with Customers. This focused customer service course outlines key points to support an enhanced customer experience that stands apart from day-to-day online interactions.

This course is on the following certificates:



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