Communication in the workplace isn’t just about how well you work with others. It’s about building relationships, minimizing errors, and most importantly, working as productively as possible. Encouraging good communication habits throughout the workplace can be one of the most crucial things you do as an employee. Because the numbers don’t lie. In a survey of 400 financial organizations, it was found that communication barriers cost an estimated $37 billion per year in lost productivity.
Thanks to technological and medical advances, as many as five generations will soon be working together in the same job market. Each generation has different preferences when it comes to communicating, whether it’s through a specific medium, frequency, or at a certain speed. Therefore, it’s crucial that people in cross-generational workplaces understand the best way to communicate with others.
From Generation Z to the baby boomers, it’s important to understand each generation’s unique communication style, which can enable people to better communicate across generations.
So, what effective communications skills can give you an edge to be a powerful communicator with customers and colleagues alike? Our new Effective Communication Certificate focuses on the professional skills needed to be successful. Courses may be taken separately or take advantage of special bundle pricing.
- Basics of Style: How Personality Shapes Communication, Leadership & Teamwork
- Business of Listening
- Business Telephone Skills
- Emotional Intelligence or Emotional Intelligence for Managers
- Essential Online Chat with Customers or Instant Messaging in the Workplace
- Solid Business Writing