CFTEA’s new Communication Certificate Skills program has been developed by Lee Ann Szelog, specifically for any employee in the financial services industry who wants to be a high-performing service provider. Facilitated by Lee, this program is designed to assist employees with enhancing communication and human relations skills, sales skills, service delivery, teamwork and heightening employees’ overall contribution to the success of their bank. The series consists of the five programs listed below. Each program may be attended independently of the others. The first four programs are four hours in length and the Speak with Confidence session is a 2-session, 16 hour program. In order to earn the certificate all six modules must be completed.