Instant Messaging also known as “IM” is the exchanging of messages between two or more people in real-time. Instant messaging is a more interactive way of communication as it allows you to type messages with as much accuracy and simplicity as when making any computer-generated report or message.
This course uses tips, video, and decision-making to support using instant messaging in the workplace – which is vastly different from our personal use. Professionalism matters. How can you ensure that you are using instant messaging in the best way.
- Benefits of Instant Messaging
- Things to Consider When Instant Messaging at Work
- Challenges and Mitigating Risks
- Best Practices
- Practical Handout and Takeaways