A successful collection effort should include an ongoing strategy for collections, systematic daily monitoring of individual accounts, and a daily review and analysis of delinquency reporting. This certificate is part of an overall collections career path to provide key instruction, regulations, and connections to the lending industry. Each course link provides a detailed course description. (Formerly CFT Training)
Select from the following formats (click blue checkmarks) to gain course information and pricing. Courses may be taught in-house or live based on requests to the CFTEA office.
Required Courses
Instructor Led Online
Guided Learning
Self Paced
Virtual Classroom
Business Telephone Skills
Calming Upset Customers
Consumer Credit Reporting, Credit Bureaus, Credit Scoring, and Related Policy Issues
Fair Debt Collections Practice Act
Fundamentals of Consumer Lending
Fundamentals of Mortgage Lending
Loan Collector Training
Managing Emotions in Times of Stress and Uncertainty
Principles of Banking
Written Communication or Professional Writing Certificate
2024.07
AIB ABA CFT
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