Our course Your Role as a New Banker has been updated under the area of Appearance to better reflect changing ideas in organizational dress policies post-pandemic.
Our instructors are critical and feedback provided the opportunity for a discussion at our education committee. The topic gained engaged conversation and showcased some wide differences between financial organizations. To better serve all our customers, the content now focuses on a professional image instead of specific dress rules. It allows space to discuss the importance of a personal brand and how our workplace image impacts our environment.
The course covers:
- Professionalism Overview
- Communication Overview
- Customer Service Overview
- Promoting Your Financial Institution’s Products