Our course Your Role as a New Banker has been updated under the area of Appearance to better reflect changing ideas in organizational dress policies post-pandemic.

Our instructors are critical and feedback provided the opportunity for a discussion at our education committee. The topic gained engaged conversation and showcased some wide differences between financial organizations. To better serve all our customers, the content now focuses on a professional image instead of specific dress rules. It allows space to discuss the importance of a personal brand and how our workplace image impacts our environment.

Your Role as a New Banker is part of the Foundations in Banking Certificate and provides a perfect learning opportunity for new hires entering a financial institution.

The course covers:

  • Professionalism Overview
  • Communication Overview
  • Customer Service Overview
  • Promoting Your Financial Institution’s Products


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