Spotlight On Success
Audra Ingersoll
Skowhegan Savings

This is what Audra had to say about her CFTEA experience

“I wanted to further my career to the bank, and becoming Certified seemed like a great place to start; learning the fundamentals of banking regarding customer service, the legal aspects, the future of banking and the types of fraud out there are all things I need to know to make my job easier and better to serve my customers.

Between what I learned in the classes and hands on experience, it just really all brings it all together. It also gives me an certain awareness, whether its identifying fraud for a customer or understanding rules and regulations behind what we do daily.

Here at SSB, management is excellent at allowing us to job shadow to see what may interest us. Being at the bank for just over a year now, I could definitely see myself taking advantage of that in the future.

Taking the courses took me from and Personal Banker I to a II. I will continue to work towards being a Personal Banker III and definitely see myself taking more classes thru CFTEA depending on where and what department I decide I want to work in in the future.”

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