Description
This certificate will no longer be available on 12/31/2023. The replacement course for Team Leaders and Supervisors is the Modern Supervisor Program.
Develop skills critical for becoming a well-rounded leader – whether with or without direct reports. Build communication skills for a variety of situations: including: collaboration, coaching, motivation, recognition, and corrective action. Gain insight into better managing employee relations and fostering open communication among staff members. Explore ways to interview, evaluate, and select employees while being mindful of legal considerations. Discover ways to manage the change process and communicate changes with stakeholders.
Duration 11 hours, 30 minutes
1.75 CAFP; 1 CityU
By completing the ABA Supervisor/Team Leader Certificate curriculum, you’ll strengthen your ability to effectively lead teams and supervise employees.
Required Courses:
- Banking Basics Suite
- Management Essentials Suite
- Why Quality Customer Service Matters Suite
- Communication Basics Suite
- Verbal Communication Suite
- Written Communication Suite
- Online Communication Suite
- Presentation Skills
- Building Collaborative Teams
- Empowerment
- Managing Change
- Ethical Issues for Bankers
- Employment Law