News | CFTEA | Center for Financial Training & Education Alliance

Introducing: Call Center / Customer Care Certificate and Diploma

January 13, 2020

In our current economy, successful organizations recognize that clear customer communication makes them stand out from the crowd. The call center / customer care area of an organization is a demanding line of work, where success lies in a combination of skills. Customers want their communication to be answered quickly, resolved efficiently and handled with impeccable product knowledge and communication skills. The courses in this certificate focus on building and sharpening skill and motivation to boost customer satisfaction. Empower your

Instructor Spotlight: Linda Bridges

January 10, 2020

Linda Bridges Kennebunk Savings Instructor with CFTEA for 10+ Years Linda Bridges, a long time partner and supporter of CFTEA, has been nurturing career growth for many generations of banking professionals through their learning and development. This is what she has to say about her experience as a CFTEA instructor: “Personally; I think CFTEA does a great job coordinating training and offering a varying class schedule to help folks achieve their educational goals. I’ve benefited from being an instructor for

Scholarship Opportunity: Introduction to Business Analysis Certificate ($599 Value)

January 8, 2020

CFTEA is accepting applications for the Unlock Your Potential Scholarship for our Introduction to Business Analysis Certificate. (A $599 value covering course expenses, except deadline extensions fee, to complete this certificate within six months). To apply, students must write a short 600-800 word essay on why they deserve this educational scholarship opportunity. One student will be chosen from the essays collected to receive this 2020 scholarship. CFTEA is a non-profit committed to helping students overcome career and educational challenges. We

Spotlight On Success: Tim McDaniel

January 6, 2020

Spotlight On Success: Tim McDaniel TowneBank Loan Coordinator This is what Tim had to say about his CFTEA experience: “I love learning! I enjoy the wide selection of classes that CFTEA offers with flexible schedules. I believe that a continued education doesn’t stop at the university, but lasts a lifetime. A continued education is important and leads to other positive outcomes in life. So far I’ve learned about effective telephone communication and the fundamentals of leadership. I’ve also taken

Discover Instructor Led Online Webcourses – Spring 2020

January 6, 2020

Discover new courses, updated materials and special pricing for Spring 2020 Instructor Led Online Webcourses. Plan ahead to unlock your career potential and boost your industry knowledge as a professional. January 2020 (enroll early!) 1/14 -Residential Mortgage Lending—Updated Textbook! 1/20—Accounting—Special Discount of $100! 1/29—Make Safe Deposit Boxes a Profit Center—Discounted Live and Recorded Rate! 1/30—Commercial Lending February 2020 2/13—Top 50 Important Operating Procedures for Safe Deposit Boxes—Discounted Live and Recorded Rate! March 2020 3/4—Quality Service (part of Certified Modern Banking

Instructor Spotlight: Judy Barrett

January 2, 2020

Instructor Spotlight: Judy Barrett TowneBank Instructor with CFTEA for 10+ years We interviewed Judy about teaching for CFTEA and these were some of her thoughts on her experience on how she has benefited: “I have met many people that I wouldn’t have otherwise met both at my bank and other banks. It is nice to talk with individuals regarding their dreams and where they see themselves in the future. I have had several students tell me that they have made

Spotlight on Success: Kimberly Ferebee from TowneBank

December 20, 2019

Spotlight On Success: Kimberly Ferebee TowneBank Kimberly is working as a Member Service Specialist at TowneBank in Virginia since 2004. This is what she had to say about her experience taking courses from CFTEA: “I started working in the banking industry in 2004. At the time, I knew nothing about banking. However, when I started, one of the required courses that each teller must take was CFTEA’s Principles of Banking and Law and Banking (now Legal Foundations in Banking). After

Instructor Spotlight: Jodi Robinson

December 16, 2019

Instructor Spotlight: Jodi Robinson Kennebunk Savings Instructor with CFTEA for 10+ years We interviewed Jodi about teaching for CFTEA and these were some of her thoughts on her experience: “As a CFTEA instructor, I feel like I learn just as much from the students as the students learn from me. So not only am I teaching, but I am also learning every time I instruct a class. Often times I feel like I am more of a facilitator than an

It’s Finally Here!

December 11, 2019

Eureka! It’s finally here! This is news we could not wait to share. The new ABA Principles of Banking book is ready for pre-order. Please contact Tammy ([email protected]) at our CFTEA office to place your pre-order as soon as possible. The current scheduled shipping date from ABA is the beginning of February. For those using our courses, our Principles of Banking book will be replaced shortly after our shipment has arrived. If you have in-house Principles of Banking books this

Spotlight On Success: Dawn Larrabee

December 6, 2019

Spotlight on Success: Dawn Larrabee Katahdin Trust Dawn Larrabee works with Katahdin Trust Company as an Accounting Assistant. A recent graduate of our Verbal Communications Course, this is what she had to say about her experience with CFTEA: “In order for me to progress in my career, I had to go outside of my comfort zone and tackle this course head on. I wanted to strengthen myself as a professional in the banking industry, and in general. Verbal Communications is