News | CFTEA | Center for Financial Training & Education Alliance

Going the Extra Mile for Your Success!

April 4, 2025

Every spring, Tammy at CFTEA carefully checks and double-checks completed courses to ensure students receive the certificates, certifications, and diplomas they’ve worked hard for. Now that’s customer service! These are then sent to the CFTEA contact are your organization at the start of June for distribution and celebration! Are you close to completing a CFTEA award? Don’t leave it to chance—check in with Tammy! She’ll help you explore the best course options to reach your career and educational goals. ✨

Elevating Learning with Interactive Technology = CFTEA + We Are Learning!

April 3, 2025

What does true innovation in education look like? At CFTEA, it means bringing learning to life with cutting-edge technology that enhances engagement, retention, and real-world application. Fraud targeting seniors is on the rise, and you can make a difference. That’s why we’ve transformed our FREE course, Fighting Fraud: Top Scams Targeting Our Nation’s Seniors, by integrating real-life scenarios and decision-based learning through our investment in We Are. What’s new? Immersive 3D animations & interactive simulations Real-life conversations for hands-on learning

“I Never Thought I Could Do This… Until CFTEA” – from Board Member, Melissa Greene

April 2, 2025

When I began my banking career as a teller, I was encouraged to enroll in the foundational course Principles of Banking. I did not know at the time what one course could do, or the ways that learning could expand my career path. What I knew was that I was a young wife and mother who never thought it would be possible to earn a college degree. I was facing financial worries and deep personal fears about fitting into any

Career development shouldn’t break the bank—and with CFTEA, it doesn’t!

March 28, 2025

Professional development shouldn’t break the bank—and with CFTEA, it doesn’t! We believe career growth should be accessible to everyone, which is why our courses are affordable, flexible, and designed to fit your schedule. No need to beg for quality training—we’ve got you covered! Industry-recognized courses at a fraction of the cost Boost your career without draining your wallet Invest in yourself without overspending! Browse courses today: www.cftea.org

Empowering Careers. Strengthening Communities.

March 27, 2025

In 2018, CFTEA partnered with Lake Region & Fryeburg Area Adult Education to launch something powerful: the very first teller training program designed to help community members start meaningful careers at local banks and credit unions. The goal was simple – bringing community financial institutions together to enhance community careers with growth while attracting potential employees that might have never thought of a career in banking. Since then, the program has expanded to many adult education programs. In 2019, Portland Adult

The Lasting Impact of CFTEA – A Story from Board Member, Mary Swift

March 26, 2025

Education goes beyond the classroom—it transforms careers and creates lasting connections. CFTEA Board Member Mary Swift from Kennebunk Savings Bank shares a powerful story about how a simple Written Communication course helped a colleague earn a promotion and how CFTEA training continues to shape workplace conversations years later. You never know when the impact of CFTEA will present itself. One day I was in the grocery store when I bumped into a fellow employee. This employee had recently been promoted.

New to Banking? Stand Out with the Certified Modern Banking Representative Certification!

March 25, 2025

Starting a career in banking? Set yourself apart with CFTEA’s Certified Modern Banking Representative certification! This program is designed for retail branch employees looking to build a strong foundation in banking and customer service—helping you gain confidence and get noticed by leadership. Learn the essentials of banking operations, regulations, and customer interactions Gain a competitive edge and increase career advancement opportunities Show your commitment to professional growth and industry knowledge Ready to get started? You can start this certification program

Discover (or Rediscover) CFTEA!

March 21, 2025

Did you know CFTEA offers more than just courses? Whether you’re looking to advance your career, build new skills, or explore leadership opportunities, we have something for everyone! Discover CFTEA and explore: ✅ Flexible learning options – Self-paced, virtual classrooms, & guided learning courses ✅ Career-boosting certificate, certifications, diplomas & degrees ✅ Affordable options that don’t break the bank ✅ Outstanding customer service and support No matter where you are in your career, CFTEA is here to support your journey.

Hear from Former CFTEA Board Member, Marjorie MacAvoy!

March 19, 2025

What does it mean to grow professionally and personally with CFTEA? Marjorie MacAvoy, former CFTEA Board Member, shares her inspiring journey and the impact CFTEA had on her career development. From CFTEA Council Member to Board Leadership, Marjorie’s experience highlights how CFTEA empowered Marjorie’s growth and enhanced her strategic thinking. Explore her one word that describes CFTEA – Dedication. Watch now to hear her story! Ready to start your own CFTEA journey? Visit www.cftea.org

Managing Emotionally Charged Situations with Confidence

March 18, 2025

Limited-Time Offer: Over 50% Off! In today’s world, tensions can run high, and navigating emotionally charged situations has become an essential skill—especially in customer service. Do you know how to handle upset customers with confidence? Dealing with frustrated or emotional customers is a challenge, but with the right skills, you can deescalate situations, build trust, and turn conflict into positive customer experiences. Enroll now in “Calming Upset Customers” – a virtual classroom designed to help you: ✅ Manage tough conversations