SMALL BUSINESS BANKER CERTIFICATE (ABA) – Course Code A1113SP

Develop the key skills for building trusted relationships with business customers. Discover tactics to better engage customers by understanding their needs and being able to offer appropriate solutions. Develop a broad knowledge of small business-specific products. Learn how to cultivate strong customer relationships. Master best practices for executing sales calls, handling objections, and delivering on-going service. Gain insight into ways to grow your book of business.

By completing the ABA Small Business Banker Certificate curriculum, you’ll strengthen your knowledge of relationship-centric sales approaches.

Required Courses:

• Fundamentals of Small Business Banking Suite
• Growing Small Business Relationship Suite
• Introduction to Analyzing Financial Statements
• Personal Tax Return Analysis
• Relationship Sales for Small Business Clients Suite
• Sales Planning Suite
• Small Business Borrowing
• Small Business Products Suite

* The entire Small Business Banker Certificate program is available as a self-paced online bundled program.

2020.07

ABA / CFT