Description

Foundations in Banking Certificate Bundle

This certificate program prepares those aspiring for a successful career in a financial institution with in-demand skills.   The targeted courses provide the necessary knowledge and skills for potential employees as well as those new to the financial industry. It is a direct path to a career in banking and the foundation to build toward the Certified Modern Banking Representative.

Bundle includes:

ABA’s Today’s Teller focuses on the following topics:

➢ Describe the basic functions of the banking industry
➢ Define the teller’s responsibilities
➢ Explain and perform a variety of daily transaction procedures
➢ Summarize the features and benefits of four basic banking products
➢ Demonstrate quality customer service
➢ Describe compliance issues that affect the teller function
➢ Demonstrate appropriate reactions to security-related issues
➢ List the steps to being an effective communicator

Your Role as a New Banker focuses on the following professional skills required to work at a financial institution:

• Professionalism

• Communication

• Quality Customer Service

• Promoting Financial Institution Products