Description
Foundations in Banking Certificate Bundle
This certificate program prepares those aspiring for a successful career in a financial institution with in-demand skills. The targeted courses provide the necessary knowledge and skills for potential employees as well as those new to the financial industry. It is a direct path to a career in banking and the foundation to build toward the Certified Modern Banking Representative.
Bundle includes:
ABA’s Today’s Teller focuses on the following topics:
➢ Describe the basic functions of the banking industry
➢ Define the teller’s responsibilities
➢ Explain and perform a variety of daily transaction procedures
➢ Summarize the features and benefits of four basic banking products
➢ Demonstrate quality customer service
➢ Describe compliance issues that affect the teller function
➢ Demonstrate appropriate reactions to security-related issues
➢ List the steps to being an effective communicator
Your Role as a New Banker focuses on the following professional skills required to work at a financial institution:
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Professionalism
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Communication
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Quality Customer Service
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Promoting Financial Institution Products