Description
This course has been fully redesigned and updated to provide those new to the banking industry to gain confidence and knowledge around key concepts needed to succeed in a banking career.
This program focuses on a critical real-world exploration of skills needed for frontline employees to start a promising career in the banking industry.
** Some vendors provide a price without textbook & shipping. CFTEA pricing includes all materials needed to complete your course. **
After successfully completing this course, students should be able to:
➢ Define the changing role of frontline employees in the modern world
➢ Define performance standards and employee expectations for frontline employees.
➢ Understand the importance of responsible cash handling and potential cash fraud.
➢ Summarize the importance of handling checks, and dealing with potential fraud, as well as negotiability, acceptability, endorsements, and identification.
➢ Demonstrate a high level appropriate reactions of personal and professional security-related issues.
➢ Demonstrate quality customer service
➢ List the steps to being an effective communicator
➢ Mobile and Online Banking
➢ Processing Transactions: CTRs, SARs, Treasurer’s Checks, Money Orders, Deposits, and more!
Module 1: The Changing Role of the Frontline Employee
Section A: The Business of Banking
Section B: Today’s Professional Frontline Employee
Section C: Performance Standards
Section D: New Frontline Employee Expectations
Section E: Managing Security
Module 2: Cash Handling
Section A: U.S. Currency
Section B: Cash Drawer Arrangement
Section C: Counting Cash
Section D: Buying and Selling Cash
Section E: Opening and Closing Procedures
Module 3: Handling Checks
Section A: Components of a Check
Section B: Negotiability
Section C: Acceptability
Section D: Types of Checks
Section E: Endorsements
Section F: Identification
Module 4: Security Situations
Section A: Robbery
Section B: Bomb, Kidnapping, and Extortion Threats
Section C: Branch Opening and Closing Procedures
Section D: Active Aggressor Incidents and Other
Emergencies
Section E: Con Artists
Section F: Ethics and Internal Fraud
Module 5: Growing in Customer Service and Your Role
Module 6: Mobile Banking
Module 7: Processing Transactions
Section A: Deposits
Section B: Negotiable Instruments
Section C: Loan Payments, Bankcard Transactions,
Foreign Currency
Section D: Processing Large Cash Transactions
Section E: Security When Processing Transactions
2026.04