Description
15min
This course explores the remittance transfer rules of Regulation E. It explains the basic rights, liabilities and responsibilities of consumers who use remittance transfer services, and rights of banks that offer these services. It also describes the disclosure and timing requirements and the cancellation and error resolution procedures under this rule.
Audience: Tellers, CSRs, Call Center employees or anyone responsible for accepting or processing foreign remittance transfer requests from consumers.
Objectives:
- Explain what money transfers are covered
- Describe the disclosure requirements for consumer remittances
- Explain the regulation’s consumer protections, including error resolution and remittance transfer cancellation rights
This course is part of the ABA Frontline Compliance program.