Let’s face it—people’s fuses are shorter than ever these days. One wrong word and suddenly you’re face-to-face with a customer who sounds like they’ve been rehearsing for a reality TV meltdown.
That’s where Jessica’s Calming Upset Customers course comes in.
No gimmicks. No fluff. Just practical tools to turn tension into trust and “I want to speak to your manager” into “thank you for helping me.”
✨ Here’s the deal:
Dates: September 10 or October 7 (6–8 PM ET, live on Zoom)
Sale Price: Save over $100 during our limited-time discount
Bonus: This course counts toward multiple CFTEA career certificates:
- Assistant Branch Manager Certificate
- Call Center / Customer Care Certificate
- Certified Modern Branch Professional – Level 1
- Foundations in Banking Certificate
- Loan Collections Certificate
- Loan Servicing Certificate
What students are saying about Jessica’s class:
“I walked in nervous, walked out confident—and actually calmed down two tough customers the very next week.”
“Jessica doesn’t just teach you what to say—she shows you how to listen in a way that changes everything.”
“This course was worth it for the interactions alone. When the real moment came, I was ready.”