Managing the Work of Your Direct Reports



How to Encourage Success and Curtail Issues in Performance

Formats:  Self Paced, Guided Learning, Live

How You Will Benefit

For organizations to achieve their goals, managers must be able to create a work environment that helps employees succeed to the best of their abilities. That means communicating expectations clearly, collaborating with employees to identify goals, and helping employees develop their skills and abilities. Managing employees’ performance effectively ensures that the right work gets done in the right way, reduces turnover and lost workdays, increases productivity, improves morale, commitment, and motivation, and reduces problems that can ripple through the organization. Learning to manage employees’ performance effectively also benefits you. An increased ability to help your employees succeed makes you more valuable to your organization and helps you achieve your unit, department, or division goals. It also improves your career prospects by providing you with an essential management skill.


Course Objectives

Successful completion of this course will increase your ability to

  • Communicate and confirm job expectations
  • Collaborate with employees on setting goals and developing an action plan
  • Support employees’ growth and ability to achieve success
  • Observe and document performance
  • Conduct informal and formal performance reviews
  • Identify and handle performance issues

Key Topics Covered

This course explores the following subjects in depth:

  • The importance of communication to job success and satisfaction
  • The defining qualities of and how to properly engage in active listening
  • Techniques for delivering your messages in a way that increases understanding
  • The most important topics to discuss with employees regarding job expectations and how to best convey that information
  • The types of goals employees should set and the components of an action plan
  • The managerial behaviors that support employees’ learning and ability to achieve goals and expectations
  • How to effectively coach employees in the development of current and/or new skills
  • How to observe and document performance so that you can provide useful, objective feedback
  • The defining qualities between an informal and formal performance review
  • The most likely reasons for a decline in performance and how to address issues
Code: H5209SP
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