Description
The mortgage servicing industry can be a bit overwhelming, with a lot going on at once. A team of dedicated employees works hard to make sure customers get the best possible service. A loan servicing manager is in charge of keeping everything running smoothly, from start to finish.
While mortgage origination often gets the headlines and media attention, loan servicing administration is arguably the most important element of a successful lending operation. How well a lender handles and manages the servicing element of its mortgage portfolio is the long-term driver of success. As an employee in the loan servicing department this foundational class will support better understanding of the role and how it relates to the whole loan life cycle.
Course Topics:
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What Is Loan Servicing?
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Loan Servicing vs. Loan Administration
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The Scope of Mortgage Servicing
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Post-Closing and Loan Boarding
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Customer Service
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Pay Off Department
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Escrow Management
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Default Management
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Bankruptcy
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Outsourcing
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Servicing Costs and Servicing Expenses
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Building Your Expertise
This course includes articles, videos, case studies, and current information related to the loan servicing function at a financial institution.