CFTEA

ITIL 4 Foundation Certificate

$1,695.00

SKU: 8413 Category:
Date/Time: Select Date with CFTEA Office
Code: N9043S

Description

ITIL is the most widely accepted approach to IT service management in the world.  Organizations use its proven best practices to run their business from strategy to daily reality.  Millions of IT professionals successfully drive their career thanks to the ITIL certification scheme.  ITIL offers common concepts and vocabulary, aligned with international standards, to ease collaboration in a multicultural and interconnected environment.  ITIL turns the challenges of the digital age into competitive edge.

What are the Benefits of an ITIL Certification?

Since its introduction in 1989 by the UK government, the Information Technology Infrastructure Library (ITIL) has altered the landscape of the IT Service Management industry and has since become the most widely adopted approach to IT Service Management in the world. Those who have adopted ITIL also have the opportunity to attain certification and advance their careers as ITIL professionals. It is worth noting that ITIL is an individual certification and not a company-wide certification or authorization. However, if your organization follows ITIL best practices it is highly recommended that those in leadership positions and select roles in the IT department pursue ITIL certification. This blog will focus on several benefits of ITIL Certification for you and your team.

Credibility

Earning an ITIL certification will establish your team as a well-versed group of professionals who are familiar with the best practices of the industry. Your team attaining ITIL certification can do wonders for your reputation as a business as well. For example, the figure below shows that in a study by IT Certification Council 65% of firms said that certified staff increases their credibility with customers.

Sharper Skills

Obtaining a certification in any discipline is always done to supplement current skills. Learning how to properly implement ITIL best practices will take your team’s skills to the next level and improve company performance through business-aligned IT services. The IT Certification Council found that 75% of respondents say that IT certifications offer a meaningful indication of job skills and knowledge.

Increase Productivity

Return on investment is a large part of measuring success in business. Productivity has a direct correlation to this figure and by training your teams in ITIL, you’ll gain a competitive advantage. For example, the IT Certification Council showed that 50% of the business partner firms stated that certified ITIL staff provides a competitive advantage to their companies. Purdue University cut second-level support calls by 50% and enabled $73 million ERP implementation without adding more full-time personnel or degrading service levels.

A Shared Language

ITIL has some substantial credentials as the industry leader in ITSM. By powering world-shapers like IBM, NASA, Shell, HP, British Airways, and Disney, it is safe to say that ITIL jargon is used globally. study by ITSM Tools reveals that nearly 53% of companies have either already adopted or are adopting parts of ITIL or are planning to adopt parts of it in the near future. With an ITIL Certification, you will develop management skills and an understanding of the common terminologies used in businesses across various industries. In addition, you can build relevant skills and competencies with the in-depth courses for ITIL.

Increase IT Savings

ITIL provides a way to reduce costs through better utilization of resources and offers greater visibility of cost and risk. Through the procedures in the ITIL framework, your team can keep a close eye on costs based on detailed metrics, leading to better decision-making where your budget is concerned. In a case study by Doug Tyre, he found that after implementing ITIL, the results to ROI were significant, to say the very least. Telkomsel reduced operational IT costs by 50–60% after implementing ITIL. Private businesses were not the only ones who experiences extreme savings in the study, the State of Illinois saved over $130 million annually.

Takeaways

ITIL 4 is a smart first step if you are looking to improve the service management capabilities in your organization. ITIL certification is an ideal direction if you plan on incorporating ITIL best practices on a larger scale. It will introduce several benefits and ensure that your team members are able to speak the same language after implementation.

Course Overview

ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4. This course will earn you 14 PDUs.

Who Should Attend

This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam.

Course Objectives

By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Service Value Chain that incorporate the core of ITIL® version 4.

Course Outline

1 – ITIL 4 OVERVIEW

  • Introduction to ITIL
  • Key Concepts of ITIL

2 – The ITIL Framework

  • The Four Dimensions of Service Management
  • The ITIL Service Value System

3 – The ITIL Guiding Principles

  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimize and Automate

4 – THE ITIL SERVICE VALUE SYSTEM (SVS)

  • Governance
  • The Service Value Chain
  • Continual Improvement

5 – Key ITIL Practices

  • Continual Improvement
  • Service Level Management
  • Change Control
  • Incident Management
  • Service Request Management
  • Service Desk
  • Problem Management

6 – Other ITIL Practices

  • General Management Practices
  • Service Management Practices
  • Technical Management Practices
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