Guides you through using the three-step consumer lending process, including customer service and regulatory considerations. Discover how to take a complete and accurate application, as well as evaluate the borrower’s ability and willingness to repay a loan. Explore best practices for communicating the loan decision and next steps.
After successfully completing the course, you will be able to:
• Examine the consumer lending process
• Describe the application step
• Describe the decisioning step
• Explain how to communicate the lending decision to your customer