This course has been fully redesigned and updated to provide those new to the banking industry to gain confidence and knowledge around key concepts needed to succeed in a banking career.

This program focuses on a critical real-world exploration of skills needed for frontline employees to start a promising career in the banking industry.

Some vendors provide a price without textbook & shipping. CFTEA pricing includes all materials needed to complete your course.

After successfully completing this course, students should be able to: ➢ Define the changing role of frontline employees in the modern world ➢ Define performance standards and employee expectations for frontline employees. ➢ Understand the importance of responsible cash handling and potential cash fraud. ➢ Summarize the importance of handling checks, and dealing with potential fraud, as well as negotiability, acceptability, endorsements, and identification. ➢ Demonstrate a high level appropriate reactions of personal and professional security-related issues. ➢ Demonstrate quality customer service ➢ List the steps to being an effective communicator ➢ Mobile and Online Banking ➢ Processing Transactions: CTRs, SARs, Treasurer's Checks, Money Orders, Deposits, and more! Module 1: The Changing Role of the Frontline Employee Section A: The Business of Banking Section B: Today’s Professional Frontline Employee Section C: Performance Standards Section D: New Frontline Employee Expectations Section E: Managing Security Module 2: Cash Handling Section A: U.S. Currency Section B: Cash Drawer Arrangement Section C: Counting Cash Section D: Buying and Selling Cash Section E: Opening and Closing Procedures Module 3: Handling Checks Section A: Components of a Check Section B: Negotiability Section C: Acceptability Section D: Types of Checks Section E: Endorsements Section F: Identification Module 4: Security Situations Section A: Robbery Section B: Bomb, Kidnapping, and Extortion Threats Section C: Branch Opening and Closing Procedures Section D: Active Aggressor Incidents and Other Emergencies Section E: Con Artists Section F: Ethics and Internal Fraud Module 5: Growing in Customer Service and Your Role Module 6: Mobile Banking Module 7: Processing Transactions Section A: Deposits Section B: Negotiable Instruments Section C: Loan Payments, Bankcard Transactions, Foreign Currency Section D: Processing Large Cash Transactions Section E: Security When Processing Transactions 2026.04

customer service

Calming Upset Customers Virtual Classroom

Frontline Fundamentals Guided Learning

Frontline Fundamentals Student Workbook

Purposeful Relationship Building: Keeping Customers Engaged

Your Role as a Professional Banker