You asked, we listened. Live options are here! CFTEA’s Virtual Classrooms are filling up fast and when you enroll, you help ensure these sessions run with our dedicated, talented instructors leading the way.

Coming soon:
• September: Calming Upset Customers (at a big discount!)
Live. Relevant. Interactive. The training you wanted—delivered.

Why it matters:

Because while AI can write a passable haiku about customer service, it’s not going to de-escalate an angry client in the lobby or help you craft an email that doesn’t sound like it was written by a robot. Think of it like Ghostbusters: when the slime hits the fan, who you gonna call—AI, or real people with real skills?

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