Effective Listening Skills can help anyone become a better listener. Using a five-step process, individuals learn how to eliminate barriers to good listening, improve communication skills, maximize productivity, and build interpersonal relationships.
Successful completion of this course will increase your knowledge and ability to:
• Describe the importance of listening
• Identify barriers to listening well
• Implement the steps of active listening
• Uncover hidden messages
• Listen in emotional situations
• Increase information flow to enhance productivity and teamwork