Professional Development 4 – Effective Listening Skills

Effective Listening Skills – Course Code H5034GL

Effective Listening Skills can help anyone become a better listener. Using a five-step process, individuals learn how to eliminate barriers to good listening, improve communication skills, maximize productivity, and build interpersonal relationships.


Learning Outcomes:
Successful completion of this course will increase your knowledge and ability to:
• Describe the importance of listening
• Identify barriers to listening well
• Implement the steps of active listening
• Uncover hidden messages
• Listen in emotional situations
• Increase information flow to enhance productivity and teamwork

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