Effective Listening Skills can help anyone become a better listener. Using a five-step process, individuals learn how to eliminate barriers to good listening, improve communication skills, maximize productivity, and build interpersonal relationships.
Learning Outcomes:
Successful completion of this course will increase your knowledge and ability to:
• Describe the importance of listening
• Identify barriers to listening well
• Implement the steps of active listening
• Uncover hidden messages
• Listen in emotional situations
• Increase information flow to enhance productivity and teamwork
