This course describes mortgage counseling and the type of information and techniques to improve communication between the MLO and customer. This course reviews mortgage counseling from the transaction-oriented and mortgage program-oriented perspectives. This course explains critical areas of review for each step in the prequalification process.
After completing this course, students will be able to:
• Define mortgage counseling and describe the techniques used in a session with a customer
• Recognize your customer’s key indicators to understand the customer needs profile
• Match mortgage financing options to meet customer needs
• Prequalify a customer for mortgage programs using an outline and calculations