CFTEA

Navigating Difficult Conversations

Navigating Difficult Conversations – Course Code H5217SP

Formats:  Self Paced, Guided Learning, Live

How You Will Benefit

Difficult conversations are inevitable in any workplace. Those conversations can create unhappiness, stress, and tension. They can also impair and even destroy relationships. When handled poorly, they are likely to result in serious problems that interfere with productivity and leave everyone involved feeling frustrated and dissatisfied.

 

You can’t avoid these kinds of conversations, but you can learn how to handle them more effectively. Developing the ability to handle these challenges will pay off in terms of reduced stress, increased confidence, improved relationships, increased trust, fewer problems, better teamwork, higher productivity, and better career opportunities.

 

Course Objectives

Successful completion of this course will increase your ability to:

Key Topics Covered

This course explores the following subjects in depth:

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